“Regrettably, the immigration facility at Wilson Airport is unable to quickly issue visas for
incoming passengers. As a result, we are experiencing considerable delays to our afternoon scheduled service to the Masai Mara due to processing time by immigration for connecting passengers arriving from Kilimanjaro without visas. There is then a knock-on effect for passengers waiting to be picked up from airstrips in the Masai Mara,” said a statement by the airline.
The airline said copies of visas would be required seven days prior to departure. “Please inform all your clients accordingly, as Safarilink will not be held responsible for any consequential costs related to passengers missing the Mara flight,” continued the statement.
“All our services are geared to maximise inter-connectivity of our services and as we are predominantly an airline providing services to the main tourist destinations, we run a tight connection schedule. Our area of concern is that our Kilimanjaro to Wilson flight is scheduled to arrive at 14h40, and we usually have clients doing a combined Tanzania and Kenya safari connecting to our afternoon Mara service scheduled to depart at 15h15. The problem arises when we have several passengers who need to clear immigration but there is only one immigration clerk when there should be two or three,” said Anu Vohora, Sales and Marketing Director of Safarilink.